Consumer Protection:

Question: How can I protect my rights as a consumer in Ontario when a business sells me goods or services and the deal goes wrong?

Answer: In Ontario, consumers can rely on key consumer protection laws like Consumer Protection Act, 2002, S.O. 2002, c. 30, Sch. A, along with the Competition Act, R.S.C. 1985, c. C-34 and the Sale of Goods Act, R.S.O. 1990, c. S.1, plus common law implied warranty protections that require goods or services to be fit for their intended purpose and performed with acceptable workmanship. If you’re facing issues like unfair contract terms, misleading pricing, defects, or unexpected charges, Reznik Legal Services can help you understand your options and next steps in a clear, practical way. Call (416) 222-9906 to discuss your situation and book a consultation with a paralegal in Ontario.

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In the world of commerce, and in particular matters of consumer transactions, the individual person as a purchasing consumer is often at significant disadvantage in business dealings, especially when such business dealings involve large corporations.  To help balance the playing field, so to help ensure that individual consumers receive fairness during business dealings, consumer protection laws were put into place.

Without the protection of consumer protection statutes, consumers would be subjected to the common law and the age old adage of buyer beware or caveat emptor as such is known in Latin) and often referred to within historical legal precedents.

The Law

The law contains many statutes that contain provisions providing protection to consumers including, among various others:

• The Consumer Protection Act, 2002, S.O. 2002, Chapter 30, Schedule A;
• The Competition Act, R.S.C. 1985, c. C-34; and
• The Sale of Goods Act, R.S.O. 1990, c. S.1.

In addition to the statute laws as above, and despite buyer beware principles, the common law as ruled by judges also contains protections for consumers such as implied warranties requiring that sellers to supply products appropriate for the intended purpose or for the performance of good work.

Common Issues Include: